We hand-pick the pros in our launch market and we stand behind your experience. If a job you booked and paid for through Rent a Trade goes wrong and the pro won’t make it right, a founder will personally step in to help — mediate with the pro, line up another active specialist to finish the work, or make it right another way.
During our launch we personally back every job booked through the platform. If the work isn't right and the pro won't resolve it, we step in. Our goal is simple: you should never be left stuck because of a pro you found on Rent a Trade.
Email us within 7 days of the job. Send photos, your messages with the pro, and what went wrong. The more you document, the faster we can help.
We reach out to the pro to understand both sides and push for a fair fix — a return visit, a correction, or a refund of the disputed amount, as appropriate.
If the pro still won't resolve it, we'll line up another active specialist to complete or correct the work, or make it right another way. You're not on your own.
Email admin@rentatradefl.com with your job details and what went wrong. A real person reads every one.
See the Customer Agreement and Trust & Safety for the binding terms.